Most Patient Friendly OPD Award by CMC, Vellore

PATIENT FRIENDLY OPD AWARD BY CMC VELLORE FOR THE YEAR 2012

The Award Ceremony for the Most Patient Friendly Wards, OPDs and MROs for 2012 was held on August 30, 2013 in Norman Auditorium. Among the dignitaries present on the occasion were the Chief Guest, Dr. George John, Professor and Head of the Critical Care Unit, the Medical Superintendent, Dr. C.E. Eapen, the Nursing Superintendent, Dr. Jayarani Premkumar and the General Superintendent, Dr. R. Selvakumar. The programme commenced with a prayer by Rev. Robin Phipon Lepcha, followed by a special song by the MRD Team. Mr. Rabindranath provided an insight into the feedback collection methodology and Ms. Lallu Joseph spoke on the criteria followed in the selection of the winners.

Endocrinology won 2nd prize for the ‘Most Patient Friendly Private OPD’ award for the year 2012.

Category of AwardWinnerPlaceYear
Most Patient Friendly Private OPDEndocrinology2nd Prize2012

PATIENT FRIENDLY OPD AWARD BY CMC VELLORE FOR THE YEAR 2014

The Award Ceremony for the Most Patient Friendly Wards, OPDs and MROs for the year 2014 was held on October 28, 2015 in Wheeler Hall. Among the dignitaries present on the occasion were the Director, Dr. Sunil Chandy, the Medical Superintendent, Dr. C.E. Eapen, the Nursing Superintendent, Dr. Premila Lee, the Associate General Superintendent, Mr. Sukumar Solomon, the Additional Deputy Dean, Ms. Bala Seetharaman. The programme commenced with a prayer by Rev. Mani Bhushan Das and Dr. Reju Joseph Thomas, Deputy Director (Quality) welcomed the gathering. Mr. Rabindranath, Audit Facilitation Officer, provided an insight into the feedback collection methodology and the criteria followed for the selection of the winners.

Endocrinology won 1st prize for the ‘Most Patient Friendly General OPD’ award, and Most Patient Friendly Private OPD’ for the year 2014.

Category of AwardWinnerPlaceYear
Most Patient Friendly Private OPDEndocrinology1st Prize2014
Category of AwardWinnerPlaceYear
Most Patient Friendly General OPDEndocrinology1st Prize2014

PATIENT FRIENDLY OPD AWARD BY CMC VELLORE FOR THE YEAR 2016

The award ceremony for the best patient friendly wards, OPDs and MROs of both private and general category during the year 2015 and 2016 based on OP and IP feedback was held on 19th September 2017 by Quality Management Cell, Directorate. Dr. Sunil Chandy, our formerDirector was the chief guest and graced the occasion. The ceremony started with prayer by Mr. Raja, Chaplain. Dr. Santosh Varughese, Deputy Director (HR & Quality) welcomed the august gathering.

The dignitaries present were former Director Dr. Sunil Chandy, Director Dr. J.V. Peter, Medical Superintendent Dr. Prasad Mathews, Deputy Nursing Superintendent Mrs. Florence Sekaran, Deputy Director (HR & Quality) Dr. Santosh Varughese and Chaplain, Mr. Raja

The report and the method of selection were presented by Mr. Rabindranath, Audit Facilitation Officer. OP feedback is collected in five languages using a five point rating scale and IP feedback in six languages using a ten point rating scale by a team of dedicated feedback staff and management interns in OP and with the help of charge nurses and ward clerks in IP. Data is collated at the completion of the year. Various parameters are considered during the process using a scoring system while a weightage is given for patient load as well. Data regarding MROs are collated separately based on the OP feedback parameters. The winners were announced by Dr. Lallu Joseph, Quality Manager. The Prizes and certificates were distributed by the dignitaries.

Endocrinology won 2nd Prize for the ‘Most Patient Friendly Private OPD’ award, for the year 2016.

Category of AwardWinnerPlaceYear
Most Patient Friendly Private OPDEndocrinology2nd Prize2016